The client privacy policy will provide you information on how Therapy Sphere will collect and process your data in line with GDPR regulatory requirements. Therapy Sphere, will hereafter be known as ‘we’, ‘our’ and ‘us’ for the remainder of this page. This policy may be updated from time to time. Please check it regularly for any changes. By accessing this site you accept the terms of this policy and consent to the data storage as described below.
Name: Alison Butler
Email: info@therapy-sphere.co.uk
Website: www.therapy-sphere.co.uk
Mobile: 07886 163555
We are committed to respecting and protecting your rights to privacy and safety. We collect and use the following personal information to provide counselling sessions (through both face to face and online sessions). The disclosure of what is known as ‘special categories of personal data’ to us such as health information (both physical and mental) is collected. The following personal information collected may include the following:
For further information about your rights to data protection and privacy, you can refer to the following websites:
As a BACP registered counsellor we work in line with the BACP Ethical Framework. You can refer to the following BACP website for more information:
During the initial stages of enquiring about counselling sessions, minimal information will be collected and stored by us. This information can be collected via our website ‘contact me’ form, from an email, or during an initial call with you. If you do not proceed with counselling sessions then your information will be removed from our records.
Throughout your counselling both paper notes and digital information will be anonymised. Counselling session paper notes will be stored in a secure locked cabinet and all digital data will be stored within a password protected application on a secure laptop. Mobile phone contact information for communicating with you will be password protected. Both methods of counselling sessions (face to face and online) will be conducted within a private confidential space. Anonymised counselling notes are kept in line with my BACP registration and for Counsellor Supervision sessions.
All client personal information will be stored within a secure locked cabinet and kept for 5 years following completion of counselling for insurance and legal purposes.
Due to the prevalence of client digital activity, using both website interaction and online counselling sessions, it is important to understand who we are sharing your information with? A ‘Data Processor’, sometimes known as a ‘Data Controller’ describes a person or organisation that collects, stores and has responsibility for one’s personal data.
We only share data with third parties when obliged by law, or for tax obligations, or for national security, or criminal or legal investigations. In order to provide business protection we may use your personal information in this policy for insurance purposes against a legal claim.
In the first instance the primary data processor is us. We will collect and securely store your personal data as outlined in the personal data retention section above.
As we also promote Therapy Sphere online using a website (www.therapy-sphere.co.uk), we also use a client ‘Contact Me’ form as a means to allow our clients to contact us. The contact form is part of our website and as such is hosted by our website hosting provider, known as IONUS UK https://www.ionos.co.uk/. IONUS is also known as a data processor and will only process visitor data from the contact form directly to us and not for their own benefit.
For more information on IONOS’ own Data Processing Agreement, refer to the following link:
https://www.ionos.co.uk/help/fileadmin/pdf/en_GB/Datenschutz/Customer_DPA_UK.pdf
At present we do not collect data using Google Analytics as a means to reviewing website visitor behaviour patterns or trends.
As with most Internet websites the use of cookies assists the site to operate more efficiently. When you visit our website, you will be given the option to choose which cookies you wish to accept.
The following paragraph briefly explains what an Internet cookie is?
A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.
In the unlikely event that we need to contact the UK Emergency Services on your behalf we will share your personal data collected during our initial counselling session. Where possible this will be with your permission and consent. In this instance the UK Emergency Services will also be a data processor.
Under the data protection rights you have the right to any of the following:
To make a data protection rights request, please contact us using one of the contact methods at the top of this page.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy policy document.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
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